Kay Jewelers in Springfield, OH Closed now

Reviews about Kay Jewelers

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  December 28, 2019, by kelly spencer
  All of my jewelry has been purchased with Kay for as long as my husband and I have been together and I am sad to say that all of it will be sold and I will be purchasing from somewhere else. My stuff keeps losing diamonds and breaking and it takes weeks to be fixed. It comes back with mismatched stones. The person called to say it was in but the rubys did not match so he wanted to send it back out. Told me to stop and look and make sure I agreed. I spoke to the person behind the counter and they handed it to me like nothing was wrong. I informed her that the stones were not even close to matching and she proceeded to fight with me for 15 minutes until I ended up taking the ring home. I cant sell it like this and wont be wearing it this way either. Will turn it into pawn shop for gold value. 3 stone certified ring came back with completely different diamonds than from when it was taken in when there was nothing wrong with the diamonds that were in there it was just supposed to be sized. Huge black spot on the center diamond now. I bought a ring from them 2 years ago and it has been in 5 times for repairs already. This time it was taken in in July (After only having it back for 3 weeks from the previous repair) and I still 6 weeks later don't have my ring back. This store has really went downhill. Take your business elsewhere.